A high-end IT provider serves sophisticated, qualified and demanding customers that completely rely on the people at this company to develop, manage and grow their complex IT infrastructure. They needed to build a high performing culture that is able to attract, retain and engage its engineering employees as ambassadors of the organization while serving their clients.
Worked with the executive team to establish vision, values and guiding principles. Worked with executive and management team to introduce new practices on handling conflict, breakdowns in operations, developing a culture of accountability, managing promises and proactively deal with change in their tech environments.